Terms and conditions.

By using this site, booking a call, sending us information, or otherwise engaging helm, you agree to these terms and conditions, together with our Privacy Policy. These are the public ground rules for the site and for the way we describe brand narrative, protection, authority, and discoverability work.

1. Acceptance and use of this site

This site is provided for general information about our work. You may read and share it, but you may not copy it wholesale, misrepresent it, or use it to imply an endorsement or relationship that does not exist. If you continue to use the site, submit a form, or engage us in discussion about potential services, you do so subject to these terms and conditions.

2. Informational use only

Nothing on this site is legal advice, regulatory advice, or a guarantee of outcome. The site describes categories of work we may take on, but it does not create a binding service commitment, fixed scope, or guaranteed timeline. Any actual engagement is governed separately in writing.

3. Brand narrative and reputation services

Helm may provide services involving brand narrative, content creation, monitoring, engagement, authority, discoverability, review removal, content removal, suppression, and search-result work. For review removal work in particular, success is assessed at the time of verification: if the identified content is no longer publicly accessible when verified, that item may be treated as successfully removed for the purpose of that engagement.

That does not mean, and we do not represent, that content will stay down forever. We cannot control what a third-party platform, search engine, publisher, or index does later. Platforms change policies, moderation decisions, infrastructure, and indexing behavior. Content can be reinstated, republished, recopied, re-crawled, or otherwise reappear after removal, whether because of a platform update, a policy reversal, a new URL, a repost by another party, or a later indexing event.

4. No guarantees

We do not guarantee any specific removal, ranking, de-indexing, suppression result, or permanent outcome. We do not guarantee a 100% success rate, and we do not guarantee that material once removed or de-indexed will never return. Anyone who promises guaranteed removals, guaranteed rankings, or permanent platform behavior is overstating what can honestly be controlled.

Our role is to give a candid assessment, use lawful and ethical methods, and carry out the agreed work with care. Services are performed as is, based on the facts, links, platform conditions, indexing status, and enforcement environment existing at the time we review and perform the work. What is realistic for a particular matter is discussed privately before an engagement begins.

5. Reappearance, reposting, and new work

If content reappears, is reposted, is restored by a platform, or becomes visible again after a prior successful removal or de-indexing event, that does not create an automatic obligation for helm to address it again without a new scope, new review, or additional fee. A later recurrence may constitute a new matter.

6. Engagements, scope, and fees

The terms of any live engagement, including scope, fee structure, success conditions, payment timing, and any service-specific limitations, are set out separately in a private written agreement. Nothing on this site is an offer of specific pricing, a promise that we will accept a matter, or a waiver of any written engagement requirement.

7. Client responsibilities

If you engage us, you are responsible for providing accurate links, context, and other information reasonably needed for us to assess or work the matter. Incomplete, inaccurate, stale, or misleading information can affect our ability to evaluate or perform the work.

8. Confidentiality and lawful methods

Conversations and engagements are handled confidentially, and deeper work may proceed under a separate non-disclosure agreement. We do not use client work as public marketing without permission. We also do not engage in unlawful access, hacking, impersonation, or other unlawful conduct. Our work is intended to be carried out through lawful and ethical means.

9. Intellectual property

The content, design, and marks on this site belong to helm unless stated otherwise. Please do not reuse them without permission.

10. Limitation of liability

The site and any preliminary information on it are provided as is. To the extent the law allows, we are not liable for any loss arising from your use of the site or reliance on its general information. We are also not liable for delays, reversals, reinstatements, reposts, reindexing events, or other outcome changes caused by third-party platforms, publishers, search engines, or algorithm and policy updates outside our control, including future changes that affect whether content remains down, de-indexed, suppressed, or otherwise less visible.

11. Messaging and text messages

When you book a call or give us your phone number, you agree to receive messages from helm about that booking. This includes a booking confirmation, reminders before your call, and follow up about next steps, sent by email and by text message (SMS) to the number you provide. By checking the consent box when you book, you accept these Terms and Conditions and our Privacy Policy and give that consent.

Message frequency varies with your booking. Message and data rates may apply. You can stop text messages at any time by replying STOP, and reply HELP for help. Opting out of texts does not cancel your booking, and we will still reach you by email. We do not sell your number, and we do not send you marketing texts unrelated to your booking. Carriers are not liable for delayed or undelivered messages.

12. Contact

Questions about these terms can be sent to hello@reputationhelm.com.